WaudWare Technical Support

For Immediate Technical Support:
Call 905.846.9737 - press 1

woman using phoneFor urgent matters, follow your message with pound (#) 3. Please note that our phone system will deliver urgent messages (those ones that were ended with #3) to us via pager or cell phone immediately. In this way, you can reach us 24 hours a day, 7 days a week.

Additional contact options can be found below under "PICS and Related Software Support Contact Information".

PICS and Related Software Support Contact Information

To contact someone in technical support dial 905.846.9737 and press 1.

For urgent matters, follow your message with pound (#) 3. Please note that our phone system will deliver urgent messages (those ones that were ended with #3) to us via pager or cell phone immediately. In this way, you can reach us 24 hours a day, 7 days a week.

Regular Support Hours: 8:00 am - 5:00 pm Monday to Friday (excluding holidays)

You can also email support@waudware.com with non-urgent questions. Please be aware that we will respond the next business day to emails sent to this address. If the matter is urgent, please call us as described above.

PICS and Related Software Support Services

Typical support services include:

  • configuration
  • custom programming
  • installation
  • technical support
  • training

Our standard for remote support/training is Microsoft’s “Remote Desktop Connection” (RDP). We also use WebEx and/or www.Zoom.us, which we find can work when RDP is not an option. Should you have specific requirements for other remote access software or on-line applications for business purposes, we can explore the costs and feasibility. Please contact us for more details on our remote support policy.

3rd Party Hardware and Network Support

It is very important that there be a good working relationship between WaudWare and your hardware and network support supplier. One of the most frustrating things you could experience is finger pointing between suppliers. If you have a supplier that you are currently happy dealing with, we will do our utmost to work with them.

Many of our customers use System Lifeline or Muller Systems for their hardware and networking needs. We would be pleased to recommend both of these companies as well as the other suppliers listed below.

About WaudWare Technical Support

The Technical Support Team at WaudWare is “the best” at supporting the products we sell - Produce Inventory Control System (PICS), Web-based Produce Inventory Control System (WebPICS) and Custom Programming Software - and the industries we serve. But don’t take our word for it. When we conducted a Customer Survey to determine what customers "like most about working with WaudWare", the results were consistent! 100% of customers said it's our service they like the most! We heard comments such as:

  • friendly, helpful staff
  • ease of access
  • response time
  • industry specific knowledge
  • attention to customer needs

These days, everyone’s tooting their horn about how fabulous their service is. But when push comes to shove – who are you going to trust? Take the WaudWare challenge… put us to the test!